Terms & Conditions

Welcome to XOXO. By accessing our website or placing an order through our website or WhatsApp, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

  • XOXO operates an online store offering  women’s fashion, and accessories, including wallets, and glasses.

  • These Terms apply to all visitors, users, and customers of the website and WhatsApp ordering service.

  • We reserve the right to update these Terms at any time without prior notice.

2. Products & Availability

  • All products displayed are subject to availability.

  • We make every effort to display accurate product information, colors, and pricing; however, slight variations may occur.

  • XOXO reserves the right to modify or discontinue any product without notice.

3. Pricing & Payments

  • All prices are listed in INR unless stated otherwise.

  • Prices may change without prior notice.

  • Payments are processed through secure payment gateways.

  • XOXO does not store any payment card or UPI information.

4. Orders via WhatsApp

  • Orders placed through WhatsApp are considered confirmed once payment or COD confirmation is received.

  • Order details, pricing, and delivery information will be shared on WhatsApp before processing.

  • XOXO reserves the right to cancel orders in case of incorrect pricing, stock unavailability, or incomplete information.

5. Shipping & Delivery

  • Delivery timelines may vary based on location and product availability.

  • Shipping charges (if any) will be communicated before order confirmation.

  • XOXO is not responsible for delays caused by courier partners or unforeseen circumstances.

6. Returns, Exchanges & Refunds

  • Returns or exchanges are accepted only for eligible products and within the specified return period.

  • Products must be unused, unwashed, and in original packaging.

  • Perfumes and certain accessories may be non-returnable due to hygiene reasons.

  • Refunds, if applicable, will be processed to the original payment method.

7. Cancellations

  • Orders can be canceled only before they are shipped.

  • Once shipped, cancellation requests may not be accepted.

8. User Responsibilities

  • You agree to provide accurate and complete information during checkout or WhatsApp ordering.

  • Misuse of the website or providing false information may result in order cancellation.

9. Intellectual Property

  • All content on the website, including logos, images, text, and designs, is the property of XOXO.

  • Unauthorized use, copying, or distribution is strictly prohibited.

10. Limitation of Liability

  • XOXO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Product use is at the customer’s discretion and responsibility.

11. Contact Information

For privacy-related questions, contact us at:

Email:Infoxeyexeye@gmail.com
WhatsApp:+91 8200450479

Brand: XOXO

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